SUPPORT

The Landlord-Tools Heat Metering System requires an internet Wi-Fi connection to operate. Many landlords already have internet access at their properties for systems like alarms and security cameras. If you don’t currently have internet service at your building, consider the following options:

• Minimal Data Usage: The metering system uses very little data, so a basic internet plan should suffice.
• Cellular Access Points: Many cellular providers offer affordable cell-based Wi-Fi hotspots or access points. These devices can provide the necessary internet connection without the need for traditional wired internet service.

We recommend exploring these options to ensure your heat meter can communicate properly and provide accurate monitoring.

Yes, each building requires a Landlord-Tools Heat Meter to communicate with our Data Center. If you have more than 8 zones or apartments in a single building, you can purchase additional meters. Multiple meters can be installed in the same building to extend our capabilities to all apartments. Please note that each meter requires its own subscription.

The Landlord-Tools Heat Metering System is highly accurate, measuring heat usage down to the millisecond. Our servers synchronize with the same time servers used by the U.S. government, utilizing Coordinated Universal Time (UTC) with appropriate offsets. This ensures precise and consistent end-of-day reports across all time zones, providing you with reliable and accurate monitoring of heat usage.

Absolutely! The Landlord-Tools Heat Meter is designed for simplicity and reliability—install it, configure the Wi-Fi, and you’re all set. However, understanding the Status LED indicators can help you monitor the unit’s operation:

• Green LED:
  • What it means: Everything is running properly.
  • Action needed: None. This is the normal operating state.
• Red LED:
  • What it means: Error connecting to the internet.
  • Possible causes: Router misconfiguration or an internet outage.
  • Action needed: Check your internet connection and router settings to resolve the issue.
• Blue LED:
  • What it means: Confirmation that a data record has been received by our data center.
  • How it works: When data leaves the unit, the data center logs the state change and sends a response back to the meter. This entire process happens in milliseconds.
  • Action needed: None. This is a normal part of data transmission.

In Summary:

• Ease of Use: Once installed and connected to Wi-Fi, the system operates automatically.
• Minimal Maintenance: There’s nothing more you need to do after setup.
• Monitoring: The LED indicators provide at-a-glance assurance that your meter is functioning correctly.